Shipping and Exchange
At Axelium, we strive to ensure that every order is delivered safely and efficiently. As our products, particularly lithium batteries and energy storage products, require specialised handling during transportation, we work with established logistics partners to manage the shipment and delivery process.
1. Shipping & Logistics
All shipments from Axelium are handled through our authorised logistics partners, including Delhivery and Xpressbees, depending on service availability, product category and delivery location.
Once an order has been dispatched, the transportation and delivery process is managed by the respective logistics partner.
Customers may receive shipment tracking details to monitor the status and movement of their orders.
2. Delivery Delays and Logistics-Related Issues
While we make every effort to dispatch orders within the committed time-frame, the actual transit and delivery timeline may depend on the logistics partner and various external factors.
Any issues relating to:
Delay in transit or delivery
Shipment being held at a logistics hub
Route or operational delays
Delivery scheduling issues
Failed or delayed delivery attempts
Other transportation-related concerns
will be addressed with the respective logistics partner handling the shipment.
Axelium will reasonably assist customers in coordinating with the logistics partner wherever required; however, delivery timelines and transportation operations remain subject to the processes and conditions of the respective logistics company.
3. Shipping Damage and Transit Insurance
We take appropriate care to ensure that products are properly packed before dispatch.
In the event that a shipment is damaged during transportation, liability and claim eligibility may depend on the shipping conditions and whether logistics/transit insurance has been opted for at the time of shipment.
Where logistics insurance has been selected and is applicable, damage occurring during transit may be covered in accordance with the terms, conditions and approval process of the respective logistics or insurance provider.
Customers are advised to:
Inspect the outer packaging at the time of delivery.
Report visible transit damage as soon as possible.
Take clear photographs and videos of the damaged package and product.
Retain the original packaging until the claim or investigation is completed.
Any transit damage claim will be processed according to the policies, terms and approval procedures of the concerned logistics or insurance provider.
4. Exchange Policy
At Axelium, we understand that customers may occasionally require an exchange. However, due to the technical nature of our products and the possibility of customised manufacturing, exchanges are subject to specific eligibility conditions.
Exchange Eligibility
An exchange may be considered only when all of the following conditions are met:
The value of the purchased item is below ₹10,000.
The product is a standard, non-customised item.
The product has not been altered, modified, opened, tampered with or damaged after delivery.
The product is returned in its original condition, along with applicable accessories and packaging.
The exchange request is made within the applicable exchange period communicated at the time of purchase.
5. Non-Exchangeable Products
The following products are generally not eligible for exchange:
Products with a purchase value of ₹10,000 or above.
Customised or made-to-order products.
Batteries manufactured according to specific customer requirements.
Products with customised voltage, capacity, dimensions, connectors or other specifications.
Products that have been installed, opened, modified or tampered with.
Products damaged due to improper installation, misuse, incompatible chargers, incompatible electrical systems or improper handling.
6. Customised Products
Many Axelium products, particularly lithium battery packs, may be manufactured according to specific technical requirements such as voltage, capacity, physical dimensions, connectors or application requirements.
Such customised or made-to-order products are specifically manufactured for the customer's requirement and therefore cannot be exchanged once production or dispatch has been completed, except where required under applicable law or in cases where an approved manufacturing defect is established.
Customers are requested to carefully verify all specifications, compatibility requirements and physical dimensions before placing an order for a customised product.
7. Important Compatibility Information
Customers are responsible for ensuring that the selected product is compatible with their intended application, vehicle, electrical system and charger.
Before placing an order, customers should carefully verify:
Required voltage
Battery capacity requirements
Charger compatibility
Charging voltage
Physical dimensions and available installation space
Connector type
Maximum current and load requirements
If you are unsure about compatibility, we strongly recommend contacting the Axelium support team before placing your order.
An exchange cannot be guaranteed solely because a product is incompatible with an existing charger, vehicle or installation where the required compatibility information was available or could have been confirmed before purchase.
8. Exchange Approval
All exchange requests are subject to inspection and approval by the Axelium team.
Approval of an exchange does not imply acceptance of responsibility for issues caused by incorrect ordering, incompatibility, improper installation, misuse or transportation-related circumstances.
Where an exchange is approved, the customer may be required to follow the return and shipping instructions provided by our support team.
9. Contact Us
For assistance regarding shipping, delivery, transit damage, exchange eligibility or product compatibility, please contact the Axelium support team through the contact details provided on our website.
We recommend contacting us before placing an order if you have any questions regarding product specifications, charger compatibility, vehicle compatibility or installation requirements.
Axelium reserves the right to update or modify this Shipping & Exchange Policy when necessary.