Warranty Claim Terms & Conditions

At Axelium, we stand behind the quality of our products. Our warranty covers manufacturing defects and technical failures occurring under normal and intended operating conditions.

1. Warranty Coverage

The applicable warranty period will be as mentioned on the product page, invoice, warranty card or other official Axelium documentation.

Warranty claims are subject to technical inspection and approval by the Axelium team.

2. Warranty Claim Process

To submit a warranty claim, customers may be required to provide:

• Purchase invoice or order details

• Product serial number, where applicable

• Clear photographs or videos showing the issue

• Details of the charger and application in which the product is being used

The product may need to be sent to Axelium for inspection and testing.

A replacement or repair will be provided only after the issue has been inspected and confirmed to be covered under warranty.

3. What Is Covered

The warranty covers eligible defects arising due to:

• Manufacturing defects

• Defective materials or workmanship

• Technical failure under normal operating conditions

4. What Is Not Covered

The warranty does not cover damage or failure caused by:

• Use of an incompatible or incorrect charger

• Incorrect charging voltage or current

• Improper installation or wiring

• Reverse polarity or short circuit

• Excessive load or current draw

• Physical damage, impact, dropping, crushing or puncturing

• Unauthorised opening, modification or repair

• Improper use or use beyond the specified operating limits

Water, Moisture and Fire Damage

Damage caused by water, moisture, liquid exposure or fire is strictly not covered under warranty.

This includes damage caused by:

• Rain or water ingress

• Moisture or humidity exposure

• Liquid spills or flooding

• Fire, excessive heat or external heat sources

Unless a product is specifically advertised and rated for such conditions, customers must ensure that the product is adequately protected from water, moisture and excessive heat.

5. Tampering and Unauthorised Repairs

The warranty will be void if the product has been:

• Opened without authorisation

• Modified or altered

• Repaired by an unauthorised person

• Tampered with or fitted with unauthorised components

Customers should contact Axelium before attempting any repair or modification.

6. Battery Performance and Normal Wear

Battery capacity and backup time may naturally reduce over time depending on usage, charging practices, temperature and the number of charge/discharge cycles.

Normal performance reduction due to ageing and regular usage is not considered a manufacturing defect.

7. Warranty Resolution

For an approved warranty claim, Axelium may, depending on the nature of the issue:

• Repair the product

• Repair or replace defective components

• Replace the product with an equivalent product or suitable alternative

The exact replacement model may vary depending on product availability and model updates.

8. Shipping for Warranty Claims

If a product needs to be returned for inspection, customers must follow the shipping instructions provided by Axelium.

Lithium batteries should not be shipped through unauthorised logistics services.

Transportation costs and arrangements may depend on the nature and outcome of the warranty claim.

9. Final Warranty Decision

All warranty claims are subject to technical inspection and evaluation.

Axelium reserves the right to approve or reject a warranty claim based on the product condition, inspection findings and compliance with the applicable warranty terms.

Nothing in these terms limits any rights available to customers under applicable law.

10. Contact Us

For warranty assistance, please contact the Axelium support team through the contact details available on our official website.

Please keep your purchase invoice and warranty documentation safely for future reference.